Upon receiving the merchandise, you have 14 days to initiate a return. To qualify, the merchandise must remain unused and in its original condition with the original packaging. Please ensure that all returns are shipped within this 14-day window as well.
Specific return policies apply to the following goods:
- Skincare and Beauty Products: Returns are accepted only for unopened, unused items with all tamper-resistant seals intact.
- Swimming Suits, Underwear, Bikini Bottoms, and Briefs: Returns may not be accepted if the hygiene liner has been removed or if the items are soiled. Please try them on over underwear.
- Face Masks: These items are not eligible for return or refund.
- Customization: Items that have been personalized or customized are not eligible for return or refund.
After the vendor has received the valid return, we will send you an email to notify you regarding your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted, we will provide a refund to the original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
Orders that have not yet been marked as shipped can be canceled for a full refund. If the order has already been marked as shipped, you may return the item once you receive it.
Orders will be dispatched directly by each independent brand using their chosen delivery services. If you have ordered from multiple brands, your products may arrive at different times and in separate packages.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.